The reporting problem
Production and support teams already maintain detailed spreadsheets. Reviewing trends across machines, defects, materials and employee records often requires separate reports, filters and formulas. Each department also has its own definitions and data issues.
What the teams built
Production and cost-control dashboards
Participants turned existing records into interactive views of production, downtime, rejection categories and materials use. The production team compared parts of its output with an existing dashboard to check the figures.
IT and HR dashboards
Other teams created views of service-request progress, headcount and employee movement. Filters helped them inspect particular periods and categories.
A monthly customer-returns skill
One participant refined a reusable AI process to organize returns by customer, defect and department and prepare an analysis with suggested preventive actions. The instructions can be run again with a new month’s file after further testing.